Refund policy

At momo KID AE, we are committed to providing high-quality products that support children's well-being. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase (order number or receipt).

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on products that:

• Have been opened or used.
• Are damaged due to misuse.
• Are returned without their original packaging.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number.
• Photos of the product.
• Photos of the packaging.

We will review your request and provide a replacement or full refund if approved.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Shipping Costs

• Original shipping fees are non-refundable.
• Return shipping costs are the customer's responsibility unless the item was damaged or incorrect upon arrival.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: info@momokidae.com

Thank you for choosing momo KID AE — Little Breathe. Big Future. 🌿